Warranty
Every LUSBY frame is covered against manufacturing defects for the warranty period stated on your product page and order confirmation. This warranty sits alongside your statutory rights — it does not replace them, and it does not shorten any legal guarantee you have where you live.
What is covered
• Manufacturing defects in the frame, hinge and temple materials
• Electronic faults in the camera, speakers, microphones or charging system that are not caused by damage or misuse
• Failure of the charging case or supplied cable under normal use
What is not covered
• Accidental damage, drops, crushing or scratches
• Damage from liquids beyond the stated resistance of your model
• Normal wear, including lens coatings and nose pads
• Products opened, modified or repaired by anyone other than LUSBY
• Loss or theft
How to make a claim
Contact the team from the Contact page with your order number, the model and a short description of the fault. Include clear photos or a short video showing the issue and tell us how it started. We review the claim and reply with the next step.
Please do not send anything back before we confirm — we will give you the correct address and reference so your parcel is not delayed.
What we do
If a defect is confirmed, we will repair the product, replace it with the same or an equivalent model, or refund it — depending on what is practical. Replacement parts or units may be new or refurbished to an equivalent standard.
Proof of purchase
Keep your order confirmation email — it is the proof of purchase we ask for.
Your statutory rights
Consumers in the EU and UK benefit from a legal guarantee of conformity, typically two years from delivery. Nothing in this warranty limits those rights or any other rights you have under local consumer law.
Questions
Unsure whether something is covered? Ask us before you assume it is not.