Shipping policy

Shipping & Delivery

We ship LUSBY glasses from our warehouse. Once your order is confirmed, it is prepared and dispatched, and you receive a shipping confirmation with tracking as soon as it leaves us.

Delivery options and costs

Available delivery options, shipping costs and estimated delivery times are shown at checkout before you pay, based on the address you enter.

Where we ship

We deliver to the regions available at checkout. Delivery estimates are counted from the dispatch date, not the order date, and do not include weekends or public holidays.

Tracking your order

Every shipment includes a tracking link in the shipping confirmation email. If tracking has not updated within a few business days of dispatch, contact us and we will follow it up with the carrier.

Duties, taxes and customs

Any import duties or taxes are calculated and displayed at checkout where they apply. If your order is subject to charges on delivery, your carrier will contact you directly.

If something goes wrong

If your parcel is delayed, marked as delivered but missing, or arrives damaged, contact us with your order number as soon as you notice. We open a carrier investigation and, where necessary, arrange a replacement or refund.

Questions

Anything unclear about delivery? Reach the team from the Contact page and include your order number — we will confirm the exact status of your shipment.